Privacy Policy | OLUVIA

Privacy Policy

Last Updated: June 2026

At OLUVIA (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit oluvia.in, place an order, or interact with our brand in any way.

By using our website, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information when you visit our website, place an order, contact us, or subscribe to our communications:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address

Order & Transaction Information

  • Order details, history, and preferences
  • Payment method type (we do not store full card details)

Technical & Usage Information

  • IP address, browser type, and device information
  • Pages visited, time spent, and referring URLs
  • Cookie and tracking data (see Cookies section below)

2. How We Use Your Information

We use the information we collect to:

  • 📦 Process, fulfil, and manage your orders
  • 📞 Provide customer support and respond to enquiries
  • 📬 Send order confirmations, shipping updates, and delivery notifications
  • 📊 Analyse website performance and improve user experience
  • 📣 Send promotional emails and offers — only if you have opted in
  • 🛡️ Detect, prevent, and investigate fraud or security incidents
  • ⚖️ Comply with applicable legal obligations

3. Payment Information

All payments are processed through secure, PCI-compliant third-party payment providers (such as Razorpay). We do not store, access, or retain your complete payment card information on our servers. All transactions are encrypted using industry-standard SSL technology.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to:

  • Remember your preferences and cart contents
  • Analyse website traffic and user behaviour
  • Personalise your browsing experience
  • Support marketing and retargeting campaigns

You may disable cookies through your browser settings at any time. Please note that disabling cookies may affect certain website features and functionality.

5. Sharing of Information

We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.

We may share your information with trusted service providers who assist us in operating our business, including:

  • Payment processors — to securely handle transactions
  • Shipping & logistics partners — to fulfil and deliver your orders
  • Marketing & analytics providers — to improve our communications and website performance

These partners are contractually obligated to use your information only for the specific purpose for which it was shared and to maintain its confidentiality.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer required, it is securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include SSL encryption, secure servers, and restricted access controls.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Your Rights

You have the right to:

  • 🔍 Access the personal information we hold about you
  • ✏️ Correct any inaccurate or incomplete information
  • 🗑️ Request deletion of your personal data (subject to legal obligations)
  • 📧 Unsubscribe from marketing communications at any time
  • ❌ Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at OLUVIA.127@gmail.com. We will respond within 7 business days.

9. Third-Party Links

Our website may contain links to third-party websites for your convenience. OLUVIA is not responsible for the privacy practices, content, or security of those external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children’s Privacy

Our website and products are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will take steps to delete it promptly.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

  • 📧 Email: OLUVIA.127@gmail.com
  • Support Hours: Monday – Sunday, 10:00 AM – 6:00 PM IST
  • Response Time: Within 7 business days for privacy-related requests

Thank you for trusting OLUVIA. We are committed to handling your personal information with the highest standards of care, transparency, and integrity.