Shipping Policy | OLUVIA

Shipping Policy

Last Updated: June 2026

At OLUVIA, we are committed to getting your order to you as quickly and safely as possible. Please read our shipping policy carefully before placing your order.

📦 Order Processing

Orders are processed within 1–2 business days of payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
During high-demand periods (sales, launches), processing may take up to 3 business days.

🚚 Delivery Timeframes

Location	Estimated Delivery
Metro Cities (Delhi, Mumbai, Bangalore, Chennai, Hyderabad, Kolkata, Pune)	2–4 Business Days
Tier 2 & Tier 3 Cities	4–7 Business Days
Remote & Rural Areas	7–10 Business Days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances beyond our control.

💰 Shipping Charges

🎉 FREE Shipping on Your First Order — no minimum order value required
For subsequent orders, shipping charges (if applicable) will be displayed at checkout based on your location and any active offers

📍 Order Tracking

Once your order has been dispatched, you will receive tracking details via email and/or SMS on your registered contact information.

Use the tracking link provided to monitor your delivery in real time
If you haven’t received tracking details within 3 business days of placing your order, please check your spam/junk folder
Still no update? Contact us with your Order ID and we’ll assist you immediately

You can also visit our Track Your Order page for step-by-step guidance.

📍 Incorrect or Incomplete Address

Please ensure your shipping address is complete and accurate at the time of checkout. OLUVIA is not responsible for delays, failed deliveries, or lost parcels resulting from incorrect or incomplete address information provided by the customer.

If you notice an error in your address after placing an order, please contact us immediately at OLUVIA.127@gmail.com — we will do our best to update it before dispatch.

🚨 Delayed or Lost Shipments

If your order has not arrived within the estimated delivery window, please:

Check your tracking link for the latest status update
Contact your local courier office with your tracking number
Reach out to us at OLUVIA.127@gmail.com with your Order ID — we will investigate and follow up with the courier on your behalf