Contact Us | OLUVIA
We’re Here to Help
Have a question about your order or your OLUVIA hair, skin or body-care routine? Get in touch with our team for product information, usage guidance and order support.
Email Us
We aim to respond within 24–48 business hours. Response times may vary during busy periods and public holidays.
How Can We Help?
- Product and ingredient questions about our Hair Serum, Onion Hair Shampoo, Coffee Beans Face Wash and Activated Charcoal Bathing Bar.
- Directions for use and help choosing products or combos for your routine.
- Order tracking and delivery enquiries.
- Questions about returns, refunds and exchanges.
- Payment or checkout issues.
- Feedback about your OLUVIA experience.
For Order-Related Enquiries
Please include your order number, the name or email used at checkout and a short description of your enquiry. This helps us locate your order and assist you more efficiently.
For payment issues, please do not share card details, passwords, PINs or OTPs.
Support Hours
Monday–Sunday: 10:00 AM–6:00 PM IST.
Public holidays: replies may take longer.
Product Questions
Tell us the product name and what you would like to know. You can also explore our Products & Ingredients guide for ingredient lists and directions.
For common questions, visit our FAQ page.
Thank you for choosing OLUVIA. We’re glad to be part of your everyday care routine.
Team OLUVIA
