Help & Support | OLUVIA

Help & Support

Need a hand with your OLUVIA order or personal-care routine? Find guidance on orders, delivery, payments and our hair, skin and body-care products below.

Contact Our Team

Email: OLUVIA.127@gmail.com

Support hours: Monday–Sunday, 10:00 AM–6:00 PM IST. We aim to respond within 24–48 business hours. Replies may take longer during busy periods and public holidays.

For order enquiries, include your order number, the name or email used at checkout and a short description of the issue.

Orders & Delivery

My order is delayed. What should I do?

Check any tracking link you have received for the latest courier update. If your parcel has passed its estimated delivery date or the status is unclear, email us with your order number so we can look into it.

I cannot find my confirmation or tracking email.

Check your spam or junk folder and the email address you used at checkout. If you still cannot find the message, contact us with your name, checkout email and order number, if available. We can help check your order status.

Can I request an order change or cancellation?

Email us as soon as possible with your order number and the change you need. Requests depend on the order's processing and dispatch status, so a change or cancellation is not guaranteed. Our team will confirm what is possible.

My parcel contains a damaged or incorrect item.

Please contact us promptly with your order number and clear photos of the item and packaging. Keep the packaging while your enquiry is reviewed. Refer to our Return & Refund Policy for the applicable terms.

Where can I find shipping charges and delivery information?

Review the shipping options and charges shown at checkout before placing your order. Delivery timing can vary by destination and courier conditions. For help with an existing shipment, email us with your order number.

Product & Ingredient Help

Which OLUVIA products can I ask about?

We can help with product information for our Hair Regrowth Serum, Onion Hair Shampoo, Coffee Beans Face Wash, Activated Charcoal Bathing Bar, Hair Serum & Face Wash Combo and serum multi-bottle pack.

How do I use my product?

Follow the directions printed on your product packaging. Our Products & Ingredients guide also includes ingredient lists and usage information. If you need clarification, email us with the product name and your question.

What if a product causes irritation?

Stop using the product if irritation occurs. Avoid contact with eyes and follow the precautions on the packaging. If symptoms persist or are concerning, seek advice from a qualified healthcare professional.

When will I notice results?

Results vary by person and product. Follow the label directions consistently rather than expecting a guaranteed result or fixed timeline.

Payment & Checkout Help

My payment was deducted, but I cannot find an order confirmation.

Check your inbox and spam folder first. If no confirmation is available, email us with your checkout email, payment date, amount and transaction reference. Please hide sensitive financial information in any screenshot.

Never share your card number, CVV, password, PIN or OTP with our support team.