Return & Refund Policy | OLUVIA

Return & Refund Policy

Last Updated: June 2026

At OLUVIA, we stand behind the quality of every product we ship. This policy outlines the conditions under which returns, refunds, and exchanges are accepted.

1. Return Policy

Due to the nature of personal care and hygiene products, we are unable to accept returns on opened or used items. This policy exists to protect the health and safety of all our customers.

Returns are accepted only in the following circumstances:

  • The product received is damaged or broken
  • An incorrect product was delivered
  • The product arrived in a defective condition

2. How to Report a Damaged or Incorrect Order

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Claims raised after this window may not be eligible for resolution.

To process your claim, please email us with the following:

  • 🗒️ Order Number
  • 📸 Clear photographs of the product (showing the damage or defect)
  • 📸 Clear photographs of the outer packaging (as received)

📧 Email: OLUVIA.127@gmail.com

Our support team will review your case and respond within 24–48 business hours.

3. Refund Policy

Once your return claim has been reviewed and approved, a refund will be initiated to your original payment method.

  • Refund processing time: 5–10 business days (depending on your bank or payment provider)
  • You will be notified via email once your refund has been processed
  • Shipping charges, if any, are non-refundable unless the return is due to our error

4. Exchange Policy

Eligible products (damaged or incorrectly delivered) may be exchanged for the correct item, subject to product availability at the time of the request.

If the requested item is unavailable, a full refund will be issued instead.

5. Cancellation Policy

We process orders quickly to ensure fast delivery. Please note:

  • Orders can be cancelled only before they have been dispatched
  • Once an order has been shipped, cancellation requests cannot be accepted
  • To request a cancellation, contact us immediately at OLUVIA.127@gmail.com with your Order Number

6. Non-Returnable Items

The following are not eligible for return or refund:

  • Opened or used products
  • Products damaged due to misuse or improper application
  • Items reported outside the 48-hour claim window

Contact Us

For any return, refund, exchange, or cancellation queries, our team is here to help.

We aim to respond to all queries within 24–48 business hours, Monday to Saturday.

OLUVIA reserves the right to update this policy at any time. Any changes will be reflected on this page with a revised date.

Thank you for choosing OLUVIA. We are committed to making every experience with us a positive one.